01 Overview
ITSolution4India.com ("ITSolution4India", "we", "us") specializes in website and app development, digital marketing, and a built-in Communication Platform as a Service (CPaaS) covering Bulk SMS, Voice Calls, IVR and WhatsApp API. This policy applies to our website, our client dashboards, and the messaging and calling infrastructure we operate on behalf of our business customers.
By using our website or services, you agree to the collection and use of information as described here. If you do not agree, please do not use our services.
02 Information we collect
- Account & business details — company name, contact person, email, phone number, billing and address information provided when you sign up or become a partner.
- Communication data — recipient phone numbers, message content, call recordings, IVR call flows, and WhatsApp templates that you submit through our platform to reach your customers.
- Technical data — IP address, browser type, device information and usage logs when you visit our website or dashboard.
- Delivery & performance data — delivery reports, call duration, read receipts and API request logs generated while operating your campaigns.
- Support data — details you share with us over email, phone or Skype when requesting support.
03 How we use it
- Deliver services — to route your Bulk SMS, Voice Calls, IVR flows and WhatsApp messages to intended recipients.
- Account management — to create and maintain your account, process billing, and communicate service updates.
- Compliance — to meet DLT (Distributed Ledger Technology) registration requirements for SMS and WhatsApp Business verification requirements under Meta's policies.
- Support & troubleshooting — to diagnose delivery issues and respond to support requests.
- Improvement — to analyse aggregated, non-identifying usage patterns and improve platform reliability.
We do not use the content of your customers' messages or calls for advertising, and we do not sell communication data to third parties.
04 Channel-specific data
Because each communication channel works differently, the data involved varies slightly:
- Bulk SMS — recipient numbers, message templates and delivery status are processed to complete transmission and are shared with telecom carriers and DLT platforms as legally required.
- Voice Calls — call metadata (duration, timestamps, numbers dialled) and, where enabled, call recordings are stored for quality and dispute-resolution purposes.
- IVR — caller inputs (DTMF key presses) and call routing paths are logged to operate the IVR flow you configure.
- WhatsApp API — message templates, delivery/read receipts and conversation history are processed in line with WhatsApp Business Platform's own data policies, in addition to ours.
05 Sharing & disclosure
We share data only where necessary to operate the service:
- Telecom & platform partners — carriers, DLT registries, and WhatsApp/Meta, to deliver messages and calls.
- Service providers — hosting, analytics and payment processors bound by confidentiality obligations.
- Legal requirements — where disclosure is required by law, court order, or a government or regulatory authority in India.
- Business transfers — in the event of a merger, acquisition or sale of assets, with continuity of this policy's protections.
We do not sell personal data or communication content to third parties for their own marketing purposes.
06 Data retention
We retain account information for as long as your account is active and as needed to meet legal, accounting or regulatory obligations. Delivery logs, call recordings and message reports are retained for a limited period to support billing disputes and compliance audits, after which they are securely deleted or anonymised.
07 Security
We apply industry-standard safeguards — encrypted transmission, access controls, and restricted internal access — to protect your data and your customers' communication data from unauthorised access, alteration or disclosure. No method of transmission or storage is completely secure, and we continuously work to strengthen these protections.
08 Cookies
Our website uses cookies and similar technologies to remember preferences, understand site usage, and improve performance. You can control or disable cookies through your browser settings; doing so may affect some website functionality.
09 Your rights
- Access — request a copy of the personal data we hold about you.
- Correction — ask us to correct inaccurate or incomplete data.
- Deletion — request deletion of your account data, subject to legal retention requirements.
- Opt-out — end users receiving messages via our clients' campaigns may opt out through STOP keywords (SMS) or blocking (WhatsApp/Voice) where supported.
To exercise any of these rights, contact us using the details below.
10 Children's privacy
Our services are intended for businesses and are not directed at individuals under 18. We do not knowingly collect personal data from children.
11 Policy changes
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The "Last updated" date at the top of this page indicates the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the updated policy.